Frequently Asked Questions

The laser-etching process involves the use of a Nd:YAG green (532 nm wavelength) laser to create millions of microfractures (known as cloud points) in optically pure crystal. This process is known as subsurface laser engraving (SSLE) and the process and equipment we use allows the reproduction of detailed 3D structures such as molecular and protein structures. We convert the 3D structural coordinates (often a PDB file) into a format that can be translated into precise x,y,z coordinates in order to maximize the resolution and reproduce intricate structural features.

We are able to focus the laser's energy at precise points in the 3D block allowing the fractures to occur below the surface of the crystal without any damage to the surrounding crystal.

Click here to see a 3D representation of the sizes.

Yes, we can etch most 3D structures including mineral structures, cellular models, immunofluorescence data, viral superstructures etc... As long as a 3D file is available that represents the points, we can usually convert it to a workable format for use with our machines. We can also source 3D models of many scientific concepts (see for example, the human brain or the synapse). Please contact us to give us more details about your specific needs.

While we can't absolutely guarantee when you will receive the crystal, usually you will need to allow 1-2 weeks in addition to the delivery time to receive your crystal. In most cases you will receive the crystal within a 2-week time frame. If you are in a rush, please let us know and we will do our best to accommodate you.

Yes, if you are not satisfied with the crystal you can return it to us within 30 days of receipt, for a refund as long as you pay for the return shipping costs. If we made an error in fulfilling your order, we will cover the return shipping costs and either refund your money or ship you a corrected version.

No, the etching process cannot produce colour. The microfractures the laser creates in the glass appear as white against the background of the crystal. If you wish to make different regions of the protein distinct, we can render certain regions as ball-and-stick or space-filling.

The machine we use allows for a particularly high resolution product required for scientific images. In addition, we have developed a number of algorithms to more accurately depict high resolution structures. Most of the novelty crystals available in stores were created with less expensive, red laser machines and the resultant resolution is much lower. Finally, we produce these crystals in low quantities and you can be sure to have a very unique item.

Yes, we offer volume discounts for orders of 3 or more crystals according to the following schedule:

• 3-5 crystals: 10% off
• 6-10 crystals: 15% off
• 11-20 crystals: 20% off
• 21 or more crystals: 30% off

These discounts will be automatically applied upon checkout. These discounts do not apply to our corporate package which follows a different volume discount structure and requires a minimum order of 10 crystals.

Please place your order online and then send all necessary files to us by email (info@bioetch.com). If you have any questions, please contact us for more information.

We ship to all countries, however bear in mind that the price of shipping will be higher to locations outside of North America. You will qualify for free ground shipping if your order total is above $500.

Due to the intricacies of creating these crystal blocks, we are unable to create a crystal in a very short time. There are multiple steps involved for each crystal, so please plan accordingly when making your purchase.

At this time we don't have a proofing system that allows you to view the crystal before production. If you would like us to send you an image of a custom protein structure before etching we can do that. Please mention this in the order comments.